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Enable the Zoom Attendee Tracking Integration
Enable the Zoom Attendee Tracking Integration

How to enable the Presence/Zoom virtual event attendee tracking integration

Mike Janofsky avatar
Written by Mike Janofsky
Updated over a week ago

The Presence/Zoom attendee tracking integration allows you to automatically add attendees to an event in Presence that have attended a virtual Zoom event.

Getting Started

  1. Find out who the Zoom administrator on your campus is - you'll need their administrative powers to enable this integration

  2. Confirm that your campus is set up as an organization in Zoom and that anyone who will host an event is a part of this organization (Your Zoom administrator should know this information)

  3. Create a Presence account for your Zoom administrator. They'll only need access to Presence for the initial setup of the integration. You will need to make them a Campus Admin.

  4. All users who will be hosting events will need to be a part of the Zoom organization for your campus. You can confirm this with your campus Zoom administrator

Enabling the Integration (Must be done by Zoom admin)

  1. Navigate to the settings menu by clicking the gear icon on the bottom left side of your Presence Admin Portal.

  2. Select "Integrations."

  3. Find the Zoom integration and install.

  4. Click the "Install" button and authorize permission for Presence to access your Zoom data.

  5. We recommend you enable the "Only authenticated users can join meetings" option for all meetings in your account.

    Now you can start hosting virtual events and tracking attendees! ๐ŸŽ‰

Not Sure Who Your Zoom Administrator Is?

If you aren't sure who the Zoom administrator on your campus is, there are a couple of steps that you can follow:

  1. Reach out to your campus IT/Help Desk and ask

  2. Go to and log into Zoom. This page will show your account owner, a great starting place to reach out!

Removing the Zoom Integration

Don't want Presence and Zoom integrated anymore? Follow these steps:

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace.

  2. Click Manage > Installed Apps or search for the Presence app.

  3. Click the Presence app.

  4. Click Uninstall.

Note that by removing the Zoom integration from Presence, it will also remove all attendees that were checked into events from Zoom meetings. We handle all data in accordance with our Terms of Service.

Need Help? Click the chat icon in the lower right corner to send us a message! Our support team is available 8am-7pm Eastern and should get back to you in 5 minutes or less! You can also send us an email at

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