The Presence/Zoom attendee tracking integration allows you to automatically add attendees to an event in Presence that have attended a virtual Zoom event.

Getting Started

  1. Find out who the Zoom administrator on your campus is - you'll need their administrative powers to enable this integration

  2. Confirm that your campus is set up as an organization in Zoom and that anyone who will host an event is a part of this organization (Your Zoom administrator should know this information)

  3. Create a Presence account for your Zoom administrator. They'll only need access to Presence for the initial setup of the integration. We suggest giving them a Campus View account

  4. All users who will be hosting events will need to be a part of the Zoom organization for your campus. You can confirm this with your campus Zoom administrator

Enabling the Integration

  1. Request an Integration Link from our team via Chat or support@presence.io. We'll provide a custom link for your campus. Note: We can only provide the integration link to your campus Main Contact (or someone they have authorized us to provide the link to)

  2. Share this link with your Zoom administrator. They will use the link to connect your campus Zoom instance with Presence

  3. We recommend you enable the "Only authenticated users can join meetings" option for all meetings in your account

  4. Your Zoom administrator will click the link and grant permission for Presence to access your Zoom data

Now you can start hosting virtual events and tracking attendees! 🎉

Not Sure Who Your Zoom Administrator Is?

If you aren't sure who the Zoom administrator on your campus is, there are a couple of steps that you can follow:

  1. Reach out to your campus IT/Help Desk and ask

  2. Go to www.zoom.us/account and log into Zoom. This page will show your account owner, a great starting place to reach out!

Removing the Zoom Integration

Don't want Presence and Zoom integrated anymore? Follow these steps:

  1. Login to your Zoom Account and navigate to the Zoom App Marketplace.

  2. Click Manage > Installed Apps or search for the Presence app.

  3. Click the Presence app.

  4. Click Uninstall.

Note that by removing the Zoom integration from Presence, it will also remove all attendees that were checked into events from Zoom meetings. We handle all data in accordance with our Terms of Service.

Need Help? Click the chat icon in the lower right corner to send us a message! Our support team is available 8am-7pm Eastern and should get back to you in 5 minutes or less! You can also send us an email at support@presence.io.

Learn More

Zoom/Presence Integration Best Practices

How to Use the Zoom/Presence Integration

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